Buy X Get Y Refund & Exchange Policy:

• The full order must be returned along with the gift with purchase; no separate item returns will be accepted.
• You cannot exchange any items within the promotion.

Delivery Method:

The shipping options may vary depending on the delivery address, the time you make the purchase & item availability. During sale periods and promotions, the delivery time may be longer than normal.

Your order will be delivered between 2-3 working days. Due to higher-than-expected orders, your order arrival may be delayed. If the order includes multiple items, they may be delivered separately.

Return Policy:

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Please see below for more information regarding our return policy.

All returned items must be in new and unused condition, with all original tags and labels attached. All returns must be postmarked within (7-10) days starting from the date of delivery. Returns will only be accepted if accompanied by the original invoice in the online order package (Point of Sale) and the website invoice.

You need to visit the nearest store to return or exchange the items using our stores finder.

We can also request to send a courier to your doorstep to pick up the item, and you’ll be charged with the pickup fees, equal to the shipping fees.

• In this case, if the order was paid in cash, we will deposit the value to your Store Credit so that you can use it in any other online purchase, knowing that this value cannot be refunded.
• If the order was paid in Credit Card, we will deposit back the amount of the order to your credit card.

Promotion Return & Exchange Terms and Conditions:

• The full order must be returned; no separate item returns will be accepted unless the promotion conditions are applied.
• Items purchased online can be returned to any of our stores, or you can request a courier by calling our customer service team.
• You also have 30 days from the date of purchase to claim any defect.
• Refunds will be done only through the Original Mode of Payment.
• Perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry, and masks cannot be exchanged or returned for medical reasons.

Shipping Fees:

• Customers are responsible for all shipping fees related to exchange or refund requests.
• Original shipping fees are non-refundable.
• The customer will bear any additional shipping costs for exchanging items.

Help:

Give us a shout if you have any other questions and/or concerns. Hotline: 0777784440

You also have 30 days from the date of purchase to claim any defect. Refunds will be done only through the Original Mode of Payment. Perfumes, watches, eyeglasses, underwear, swimwear, accessories, and masks cannot be exchanged or returned for medical reasons.

Please call 0777784440 or email: care@dstoreinternational.com to request a return or an exchange.